FAQ

HOW DO I ORDER A BESPOKE TOUR TOP?

Contact our design guru's at: design@tour-tops.co.uk to create a new bespoke Tour Top

or go to our on-line store to purchase an existing Tour Top

 

HOW LONG WILL IT TAKE FOR MY CUSTOMIZED ORDER TO BE DELIVERED?

Your customized orders will take approx 6 weeks but we aim to get them to you sooner!

We do not hold stock of bespoke Tour Tops and your Tour Top will be made to order!

 

HOW DOES TOUR TOPS APPAREL FIT? IS IT TRUE TO SIZE?

We have standard fit tops that are in 2" increments, see our store page for sizing.

We can do Sports Fit and Compression Fit Tour Tops.

 

IF I MAKE A MISTAKE ON MY ORDER PLACED THROUGH THE ON-LINE STORE, CAN I CANCEL OR CHANGE IT?

Once an order has been placed you have 24 hrs to cancel the order, after this time the order goes in to production.

You need to email customersupport@tour-tops.co.uk straight away and include your Order/invoice Number, Date of order, Name, Address & Item Number.

 

DOES TOUR TOPS ACCEPT PAYPAL?

Yes, this is our preferred payment option

 

WHAT ARE YOUR SHIPPING OPTIONS?

All orders will require a signature confirming delivery.

 

I'M IN THE ARMED FORCES. WILL YOU SHIP TO A BFPO ADDRESS?

We will ship through BFPO that will require a signature this incudes Op TELIC, Op HERRICK and HM Ships in Support.

We will not post via Forces Free Mail Service.

 

DO I HAVE TO SIGN FOR THE PACKAGE WHEN IT IS DELIVERED?

Yes

 

ITEMS RETURNED TO US AS UNDELIVERED

Any Items that are returned to us as undelivered due to an attempted of delivery and then subsequently not collected from the

delivery office can be redelivered, but will incur an extra postage cost that will need to be paid for in advance.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Paypal

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Bespoke garments are "made to order" and are based and created on customer approval of all order details provided to the TOUR-TOPS sales team. Refunds/Returns for bespoke orders with an approved customer order will not be accepted unless it is a manufacturing fault where the item will be inspected and replaced if a manufacturing fault is found, please take time to read our T&C's.

 

WHAT IF I RECEIVED THE WRONG ITEM OR A DAMAGED ITEM?

We require that you inform us by email (customersupport@tour-tops.co.uk) within 5 days of signing for your item if you wish to inform us of a faulty item. This should include your Order/invoice Number, Date of order, Name, Address, Item Number and a brief description of the fault.

Refunds/Returns for bespoke orders with an approved customer order will not be accepted unless it is a manufacturing fault where the item will be inspected and replaced if a manufacturing fault is found, please take time to read our T&C's.

 

DO YOU OFFER WHOLESALE PRICING IF I WANT TO RESELL TOUR TOPS APPAREL?

Trade pricing is available to customers through negotiation with TOUR-TOPS Management

after the relevant credit checks and procedures have been adhered.

 

Get in touch

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